
We unbooted and rebooted and tapped ALT and F11. Various screens came up and we followed instructions.
The screen went blank, except for a lost-looking cursor.
We closed down again and rebooted and tapped F8 repeatedly. Ditto result.
She advised me to get a technician or maybe a new laptop and wished me a great day.
All that rebooting and tapping had been rather interesting. So I tried it again, in various forms. I think I worked my way through all the F keys.
Then, just as the blank screen was threatening again, I hit ESC. Why, I don't know. Maybe from habit, because that is how you get out of full screen mode after watching YouTube.
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